Frequently Asked Questions (FAQ)
-
Where are you based ?
We are based in Bordeaux, France, though our work takes us across France and around the world. From intimate local gatherings to prestigious destination celebrations, we go wherever love calls.
-
Do you travel outside France ?
Absolutely. We specialize in international wedding photography and films, and are always excited to follow your story wherever it unfolds. All travel expenses are included in your final quote for complete transparency.
-
Can we meet ?
Of course! We much prefer a meeting. It’s the best way to answer any questions you might have and, more importantly, to get to know each other. We truly value the relationship with you, knowing we’ll be there on the best day of your life. Send us an email including your dates, venue, and a little bit about yourself, and we’ll make sure to schedule a meeting asap.
-
What is the normal delivery time ?
The normal delivery time is 16 weeks. However, the photo teaser will be sent to you within 24h, and the short wedding film trailer under 7 days after the wedding. If you're looking for a quicker turnaround, we offer an express delivery option, which will have your wedding photos and film ready within 20 days after the wedding.
-
Can I pay in instalments ?
Yes! We usually ask for a 30% payment to secure your date, but we know every situation is different. If you’d prefer to pay in instalments, we can easily arrange a plan that works for you — whether that means splitting it into several payments or finding another arrangement. Just let us know what feels right and we’ll make the process smooth and stress-free from start to finish, so you can focus on the excitement of your day.
-
Do you offer custom packages ?
Yes, definitely! If you have a specific vision or special requests, we’d love to hear them. Whether your celebration spans multiple days, takes place in different countries, or requires extra privacy, we’ll make sure to customize your experience to match your vision seamlessly. Just share your ideas with us — we’ll design a custom package so everything feels perfectly suited to you.